Terms & Conditions

1. Definitions

2. Service Description

2.1 Platform Services

Cure Clock provides global healthcare messaging automation including:

• Automated appointment reminders and confirmations
• Medication refill alerts and patient engagement workflows
• Diagnostic test result notifications
• Stock arrival alerts for pharmacies
• B2B communication for distributors
• Analytics, dashboards, and integration APIs

2.2 Service Availability

• 99.9% uptime SLA
• 24/7 automated message processing
• Support available during business hours
• Enterprise 24/7 escalation support

2.3 Service Limitations

• Dependent on WhatsApp Business API availability
• Message delivery depends on recipient device and network
• Subject to telecom regulations of each operating country

3. User Responsibilities

3.1 Account Management

• Maintain correct and updated account information
• Protect account credentials with MFA
• Ensure only authorized staff access the system

3.2 Healthcare Compliance

• Follow applicable regulations: HIPAA, GDPR, DPDP Act, etc.
• Obtain patient consent before sending communications
• Ensure accuracy of all medical instructions or reminders

3.3 Data Protection

• Securely handle all patient data
• Report any breaches immediately
• Ensure staff are trained in data privacy

4. Subscription & Billing

4.1 Billing Terms

• Platform billed upfront based on the agreed contract
• Message usage charged as per the agreed commercial terms
• Annual & semi-annual contract discounts available
• All fees payable upfront

4.2 Payment Methods

• Cards, bank transfer, UPI (India), or approved global methods

4.3 Late Payments

• Late fee may apply for overdue invoices
• Service suspension for extended non-payment

5. Privacy & Data Protection

5.1 Data Processing

• We act strictly as a data processor
• Data used only for service delivery
• International transfers protected by SCCs/agreements

5.2 Security Measures

• Encryption at rest and in transit
• Regular penetration testing
• Role-based access controls

6. Service Level Agreement (SLA)

6.1 Uptime

• 99.9% uptime (excluding maintenance)
• Scheduled maintenance with prior notice

6.2 Message Delivery

• High delivery reliability
• Automatic retries for failed messages

7. Limitation of Liability

7.1 Service Limitations

• Cure Clock provides communication assistance, not medical advice
• Healthcare decisions remain solely with providers
• Message delivery relies on third-party infrastructure

7.2 Liability Limits

• Liability limited to fees paid in the last 12 months
• No liability for indirect or consequential damages

8. Termination

8.1 By User

• Cancel anytime with 30 days notice
• Data export available for 90 days after termination

8.2 By Cure Clock

• Non-payment
• Compliance violations
• Illegal or fraudulent usage

9. Dispute Resolution

9.1 Informal Resolution

Parties agree to attempt good faith resolution before escalation.

9.2 Arbitration

• Binding arbitration as per applicable law
• Proceedings in English

9.3 Governing Law

Governed by applicable national and local laws.

10. General Provisions

10.1 Entire Agreement

These Terms constitute the entire agreement between the parties.

10.2 Modifications

• Updates may occur with prior notice
• Continued use constitutes acceptance

10.3 Severability

Invalid terms do not affect the remainder of the agreement.

11. Contact Information