Cancellation & Refund Policy
Clear, transparent, and globally aligned billing and refund terms
Our Commitment to Fair Billing
Cure Clock follows global standards for transparency and fairness in subscription billing. This policy outlines our cancellation and refund terms designed to protect healthcare organizations while ensuring platform sustainability across multi-country operations.
2. Subscription Cancellation
2.1 How to Cancel
Online Dashboard
Cancel anytime through account settings
Email Support
Email cancellation request to [email protected]
Support Line
Speak with billing support for cancellation help
2.2 Cancellation Timeline
- Service continues until the end of the current billing cycle
- 30-day notice required for cancellation
- No additional renewal or auto-charges post-cancellation
- Platform access remains active through current cycle
2.3 After Cancellation
- Platform access remains until billing period ends
- Data export available for 90 days
- Account reactivation allowed within 90 days
- Outstanding unpaid invoices remain payable
3. Refund Policy
3.1 Eligible Refunds
Service Disruptions (SLA breach)
Pro-rated refunds if uptime falls below 99.5% monthly threshold
Billing Errors
Full refund for duplicate charges, incorrect plan billing, or unintentional renewals
Regulatory Restrictions
Refunds issued if service becomes legally restricted in your region
3.2 Non-Refundable Items
No Refunds On:
- Message overage charges (extra WhatsApp usage)
- Mid-cycle cancellations
- Third-party integration fees
- Custom development or consulting fees
- User-initiated errors or misuse
3.3 Refund Process
Submit Request
Email [email protected] with invoice and reason
Evaluation
Response within 2 business days
Processing
Approved refunds processed within 5–7 business days
Completion
Funds appear in your bank within 7–10 days (global variance applies)
4. Special Circumstances
4.1 Healthcare Emergencies
Emergency Support Considerations
If your clinic, pharmacy, or healthcare practice is affected by an emergency, we may offer special adjustments:
- Temporary closure due to medical emergency
- Natural disasters
- Regulatory shutdown
- Force majeure events
4.2 Service Disruptions
- WhatsApp Business API issues
- AWS/Cloud outages
- Extended downtime (SLA breach)
- Security incident impacting service stability
5. Billing Disputes
5.1 Resolution Process
Report within 30 Days
Email [email protected] with disputed invoice
Investigation
Billing team verifies logs and transaction records
Resolution
Valid disputes corrected with refund or credit
7. Contact Information
For cancellation, refunds, or billing assistance:
Billing Support
Refund Requests
Business Hours
Mon–Fri: 9:00 AM – 6:00 PM IST
Sat: 10:00 AM – 2:00 PM IST
Enterprise Support: 24×7 for critical issues
This Refund Policy is effective as of January 15, 2025
Version 2.1 — Updated for global billing clarity